Refund policy

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, and returned with its original packaging and any included accessories. Proof of purchase is also required.

To request a return, please contact us at support@astralayered.com before sending any item back. If your return is approved, we will provide the return address and instructions. Items returned without prior authorization may not be accepted.

Please do not send returns to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us with your order number and clear photographs of the item and packaging. Once the issue is verified, ASTRA Layered will cover the reasonable cost of the approved resolution, which may include a replacement, refund, or return shipping.

We recommend using a trackable shipping service. ASTRA Layered is not responsible for unauthorized returns or return packages lost in transit.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@astralayered.com so that we can review the issue and make it right.

Exceptions and Non-Returnable Items

Personalized, engraved, custom-made, made-to-order, and other bespoke products cannot be returned or exchanged for change-of-mind reasons because they are created specifically for you.

This restriction does not apply if the item arrives damaged, defective, materially different from what was ordered, or where applicable law provides otherwise.

Gift cards and items clearly marked as final sale cannot be returned, except where required by applicable law.

If you are unsure whether your item is eligible for return, please contact us at support@astralayered.com.

Exchanges

The fastest way to receive a different item is to return the eligible item you have and place a new order after the return has been approved.

European Union Right of Withdrawal

If an eligible item is shipped to the European Union, you have the statutory right to withdraw from your purchase within 14 days after delivery without providing a reason.

Items must be returned unworn and unused, with their original packaging and proof of purchase. Unless the item is defective or incorrect, you are responsible for the direct cost of returning it.

Where required by applicable law, we will refund the purchase price and the cost of standard outbound delivery. Additional delivery costs resulting from your choice of a delivery method more expensive than our standard option are not refundable.

The statutory right of withdrawal does not apply to goods made to order or clearly personalized, including engraved and custom-made jewelry. This does not affect your rights if an item is defective, damaged, or incorrect.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@astralayered.com.