Shipping & Exchange

Thank you for choosing ASTRA. We are dedicated to delivering your beautiful jewelry safely and efficiently. Please review our shipping and exchange guidelines below

Shipping Information

We process and ship orders Monday through Friday (excluding holidays).

  • Processing Time: Standard orders typically take 1–3 business days to be processed and packaged before shipping.
  • Shipping Rates & Delivery Times:

    Standard Shipping: 7–12 business days (Free for orders over $35, or a flat rate of $5.99).

    Express Shipping: 3–5 business days (Available at checkout for $14.99).

  • Tracking Your Order: Once your order ships, you will receive a Shipping Confirmation email containing your tracking link. Please note that carrier tracking links provide the most accurate, real-time updates.

Kindly Note: Custom or pre-order pieces may require additional production time, which will be clearly noted on the product page

Return & Exchange Policy

We want you to love your ASTRA pieces. If you are not completely satisfied with your purchase, we’re here to help you with an exchange or return.

  • 30-Day Window: We accept returns and exchanges within 30 days of your delivery date.
  • Item Condition: To be eligible for a return or exchange, items must be unworn, undamaged, unaltered, and in their original packaging (including the ASTRA pouch/box).
  • Non-Returnable Items: For hygienic reasons, earrings cannot be returned or exchanged unless they arrive defective or damaged. Sale items marked as "Final Sale" are also ineligible for return.

How to Start a Return or Exchange

  1. Contact Us: Email our support team at support@astralayered.com with your Order Number and the reason for your return/exchange.
  2. Review: Our team will review your request and respond within 48 hours with return instructions and a return shipping address.
  3. Ship It Back: Securely pack your items. We recommend using a trackable shipping service, as ASTRA is not responsible for lost return shipments. (Return shipping costs are paid by the customer unless the item arrived damaged).
  4. Refund/Exchange Process: Once we receive and inspect your returned items, we will process your refund to your original payment method or ship out your exchange item within 5 business days.

Damaged or Defective Items

If your jewelry arrives damaged or if you receive the wrong item, please contact us immediately at support@astralayered.com with a photo of the issue. We will make it right right away by sending a complimentary replacement.

POSSIBLE DELAYS

When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of ASTRA and any original shipping time estimates. 

REFUSED SHIPMENTS

If you refuse a shipment from ASTRA, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.