Your Privacy Choices

Available payment methods are displayed securely at checkout and may vary depending on your location.

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or production. For personalized and made-to-order pieces, changes may no longer be possible once production has begun.

Eligible promotions are automatically applied at checkout.

Some product or order promotions cannot be combined with one another. Free shipping applies automatically to qualifying orders over $69.

The discount shown at checkout will reflect the promotion your order is eligible to receive.

Payments are processed through secure payment providers. ASTRA does not directly store your full credit card information.

Personalization options are shown directly on eligible product pages.

Depending on the design, you may be able to choose details such as a birthstone, initial, name, engraving, photo, portrait, or other personal element.

Please review your selections carefully before placing your order.

Contact us as soon as possible if you notice an error or would like to request a change.

Because personalized pieces may enter production shortly after an order is placed, we cannot guarantee changes once production has begun.

Because personalized and custom-made pieces are created specifically for you, they are final sale and cannot be returned or exchanged for change of mind.

If your piece arrives damaged, defective, or different from the customization submitted with your order, please contact us and we'll make it right.

For the best result, choose a clear, well-lit image where the subject is easy to see and not heavily cropped or obscured.

Product-specific upload guidance may also appear on the individual product page.

Materials vary by design.

Many ASTRA pieces are crafted from stainless steel with an 18K gold-plated finish, while selected styles may feature sterling silver components, crystals, pearls, or other materials.

Please refer to the Materials section on each product page for the most accurate information about your piece.

To help preserve the finish and appearance of your jewelry, we recommend removing it before swimming, showering, bathing, exercising, or prolonged exposure to water.

Avoid direct contact with perfumes, lotions, household chemicals, chlorine, and salt water whenever possible.

For more detailed care instructions, please visit our Jewelry Care page.

The appearance and longevity of plated jewelry depend on wear, storage, exposure to moisture, chemicals, and individual care habits.

Following our Jewelry Care guidance will help preserve the finish for as long as possible.

Materials vary between designs, so please refer to the Materials section of the individual product page for product-specific information.

If you have a known metal allergy or sensitivity, we recommend reviewing the listed materials carefully before purchasing.

In-stock standard orders are typically processed within 1–3 business days.

Personalized and made-to-order pieces require additional production time before shipment. Production time may vary depending on the design and level of customization.

Standard delivery is typically estimated at 7–12 business days after dispatch, depending on your destination and local carrier conditions.

Processing and production times are separate from shipping time.

Yes. We offer free standard shipping on orders over $69.

For orders below $69, applicable shipping rates will be displayed at checkout.

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier to update tracking after dispatch.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Eligible, non-personalized items may be returned or exchanged within 30 days of delivery, provided they are unworn, unused, and in their original condition.

Personalized and custom-made pieces are final sale unless they arrive damaged, defective, or incorrect.

Please visit our Shipping & Returns page for complete details.

For hygiene reasons, earrings cannot be returned or exchanged once opened or worn unless they arrive damaged, defective, or incorrect.

Please contact us as soon as possible with your order number, a description of the issue, and clear photos.

We'll review the situation and arrange an appropriate solution.

ASTRA pieces are thoughtfully packaged and designed to arrive ready for meaningful gifting.

Packaging may vary depending on the product or order.

Yes. Simply enter the recipient's shipping address during checkout.

Please double-check all shipping information before completing your order, especially for personalized gifts.

Visit our Contact Us page and send us your question. We aim to respond within 1–2 business days.

Your cart is empty

ORDERS & PAYMENT

PERSONALIZATION

MATERIALS & CARE

SHIPPING & DELIVERY

RETURNS & EXCHANGES

GIFTS

STILL NEED HELP?